Ideal Customer & Segmentation — Shari Johnston // Winning by Design

Account Based Practice Lead, Shari Johnston gives a breakdown of how to identify your ideal customer profile. By identifying your ICP and segmenting them accordingly, your organization can tailor your marketing efforts to target your most valuable customers. In turn, your organization is able to generate high-quality leads and better profit margins.
About the speaker

Shari Johnston

Winning by Design

 - Winning by Design

Shari is Account Based Practice Lead at Winning by Design

Show Notes

Quotes

  • “Really understanding your customers, you're going to most likely find your next best customer based on the success of your current customer base.” - Shari Johnston

  • “Some of those real nuggets (when identifying your ICP) can be uncovered with that deeper analysis and really looking at things like not only who your current customers are, but who is actually producing the most revenue for you as well.” - Shari Johnston

  • “If we're in the very early stages of a company, or the product is evolving extensively, we recommend revisiting the ICP and segmentation very often in order to capture those market changes.” Shari Johnston

  • “UCP is buried in our current customer databases. So it's a matter of discovering them probably based on some simple unit economics.” Doug Bell

  • “Your ideal customer profile is that overall ideal customer that your company can sell market products and solutions to as a whole, but then within that, there are different segments of customers that you may need to deliver bespoke messaging to.” Shari Johnston

About the speaker

Shari Johnston

Winning by Design

 - Winning by Design

Shari is Account Based Practice Lead at Winning by Design

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